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Marketplace contact information
Members
7 AM-7 PM CT weekdays
Non-members
Members with coverage through work
Call us
844.633.5325 (TTY: 711) 7 AM-7 PM CT weekdays
If you are a Baylor Scott & White Health Plan employee, call 844.843.3229.
Medicare Advantage member contact information
Customer Service
Members
Non-members
Customer Service phone hours
Oct. 1-March 31
7 AM to 8 PM CT, daily*
April 1-Sept. 30
7 AM to 8 PM CT, weekdays*
*Closed major holidays.
Provider contact information
Customer Service
Medicare Advantage
BSW SeniorCare Advantage plans
866.334.3141Covenant Health Advantage
833.442.2405Medicaid
STAR Medicaid or CHIP in West Texas
FirstCare.comSTAR Medicaid in Central Texas
RightCare.SWHP.orgPharmacy Help Desk
Find a representative
■ Region 1 - HPRegion1@bswhealth.org
■ Region 2 - HPRegion2@bswhealth.org
■ Region 3 - HPRegion3@bswhealth.org
■ Region 4 - HPRegion4@bswhealth.org
Find your region and corresponding representative email address.
Emergency/out-of-plan referrals & preauthorizations
Call our Care Coordination Division and we'll help you make any special arrangements that are needed.
Employer Group contact information
Your Client Management Team stands ready to work with you and your broker/consultant to accomplish your goals for a successful benefits program. Your Client Liaison and Client Manager are your best first points of contact for any questions or concerns.
Agent/broker contact information
Agent licensing
- Onboarding assistance & appointment status
- General contracting questions
- Ready-to-sell requirements
- License, E&O and certification updates
Application status
- Enrollment verification
- Application status
- AOR validation
Material request
- Product information
- Open enrollment
All other inquiries
- General support assistance
- Softheon Marketplace portal (access required exchange user ID and troubleshooting)
- Agent/broker portal (access required)
- Website navigation
Commission assistance
- Commission questions
- Statement portal access and review
- Agent of record change requests
- FMO affiliation changes
Medicare
Medicare Advantage members
24/7 member portalCustomer Service
7 AM to 8 PM daily7 AM to 8 PM weekdays
(closed major holidays)
Members
Non-members
Marketplace
ACA Marketplace members
Customer Service
7 AM to 7 PM weekdays
(closed major holidays)
Members
Non-members
*If you purchased your plan directly through Baylor Scott & White Health Plan (off-exchange), call 800.321.7947.
Marketplace resourcesGroup
Members with coverage through work
Call us
844.633.5325 (TTY: 711) 7 AM-7 PM CT weekdays
If you are a Baylor Scott & White Health Plan employee, call 844.843.3229.
Provider
Providers
Customer Service
Medicaid
Pharmacy Help Desk
Find a representative
Find your region and corresponding representative email address.
■ Region 1 - HPRegion1@bswhealth.org
■ Region 2 - HPRegion2@bswhealth.org
■ Region 3 - HPRegion3@bswhealth.org
■ Region 4 - HPRegion4@bswhealth.org
Emergency/out-of-plan referrals & preauthorizations
Call our Care Coordination Division and we'll help you make any special arrangements that are needed.
Employer
Employer Group
Your Client Management Team stands ready to work with you and your broker/consultant to accomplish your goals for a successful benefits program. Your Client Liaison and Client Manager are your best first points of contact for any questions or concerns.
Employer Group resourcesAgent
Agents/brokers
24/7 agent/broker portalAgent support/enrollment
Agent sales support
Agent licensing
- Onboarding assistance & appointment status
- General contracting questions
- Ready-to-sell requirements
- License, E&O and certification updates
Application status
- Enrollment verification
- Application status
- AOR validation
Material request
- Product information
- Open enrollment
All other inquiries
- General support assistance
- Softheon Marketplace portal (access required exchange user ID and troubleshooting)
- Agent/broker portal (access required)
- Website navigation
Broker commission support
Commission assistance
- Commission questions
- Statement portal access and review
- Agent of record change requests
- FMO affiliation changes
Chat
Did you know you can chat with a Customer Service agent?
Access an automated menu to view recent claims, plan benefits and plan details or connect to a live Customer Service Agent to help answer any additional questions.
Log into your member portal and navigate to the Insurance & Bill Pay tab on the left side menu. Select Baylor Scott & White Health Plan/Insurance Company. You can find the chat icon in the lower right corner of the Claims, Plan Benefits and Deductible pages.
Nurse Advice Line
Need care advice? Do you have health or medication questions? For non-emergency symptoms and health or treatment questions, members can call the 24-Hour Nurseline to speak with a registered nurse.
If you speak another language, our Customer Service representatives can connect you with an interpreter. You can also get information in larger print or in any other language format, if needed. Our TTY line is 711.
MyBSWHealth
Manage all your healthcare needs in one convenient place. See what you can do with MyBSWHealth.
- Visit My.BSWHealth.com or
- Download the app
Our headquarters
Our Customer Service representatives will be happy to help you by phone at the numbers above.
You also have access to your 24/7 self-service portal.